Frequently Asked Questions
~~PRICES AND RESTAURANT CHOICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.*
How do I reach Delivery Express?
Calling (413) 781-0800
Faxing (413) 781-3628
Can I buy a gift certificate for DeliveryExpress.com?
Yes! Choose gift card button in the menu at the top of the main page.
How much is delivery?
Standard delivery fee is $3.80. Some restaurants may vary based on distance. This info can be found on the order screen when placing an order.
What about tips?
Our mobile wait staff use their own vehicles and fuel, and appreciate your thoughtfulness. We suggest a 15% gratuity to orders under $60 and 10% over $60.00. This gratuity will be reflected on the total given on this website.
How long until I get my food?
We try to get your meals to you as quickly as possible, and in most cases you can expect delivery in about an hour. Delivery time will vary due to weather conditions, traffic and food preparation time. Please keep in mind that all of our restaurants prepare meals to order. We gladly accept advanced orders hours, days or weeks in advance to ensure a specific delivery time. To place an advanced order online, please click on advanced orders at the top of this page. Alternately, please feel free to call our office at (413) 781-0800.
How do I pay?
We accept cash, Visa, Mastercard, American Express and Discover. Sorry, no checks accepted. A $1.25 convenience fee will be added to all non-cash payments.
What about Plates, napkins, cups, plastic ware?
We offer meal setups (cups, plates, napkins, utensils) for $1.00 per 10 people.
What are your hours?
We are open Lunch Monday-Friday 10:30AM to 2PM. Dinner Sunday-Friday 3:30 pm to 10pm Saturday 11:30 am to 10pm.
Do you delivery to offices or large groups?
Yes, drop-off catering is our specialty! We can accommodate parties of any size. Call our office at (413) 781-0800 and ask to speak with one of our drop-off catering specialists to learn more.
Do you offer full service catering?
We do not offer full service catering, however, some of our fine restaurants offers this service. Call our office for more details.
My area is not listed for delivery - will you deliver to me?
This may simply be an oversight. Please call our office at (413) 781-0800 to see if we can deliver to your area.
PLEASE CONTACT Delivery Express WITH ANY QUESTIONS RELATED TO DISPUTES, REFUNDS OR CUSTOMER SERVICES